Privacy Policy

Introduction

At HerStockAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email address, password)
• Complete your profile
• Subscribe to paid plans (payment information processed by our payment provider)
• Interact with HerGuide AI (conversation history)
• Contact our support team

Automatically Collected Information

When you access our service, we automatically collect:

• Course progress and completion data
• Lesson completion times and quiz scores
• Demo trading activity and portfolio data
• AI chat usage statistics (message counts, not content)
• Session information for authentication purposes

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Personalize your learning experience
• Track your course progress and achievements
• Process payments and manage subscriptions
• Respond to your inquiries and support requests
• Send you updates, newsletters, and promotional materials (with your consent)
• Improve our services and develop new features
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud or abuse
• Comply with legal obligations

AI Conversations and Data

When you interact with HerGuide, our AI assistant:

• Your conversation history is stored to provide context and improve responses
• Conversations are processed using OpenAI's API services. OpenAI may retain data in accordance with their privacy policy and data retention practices
• Conversations may be reviewed to improve AI quality and safety
• You can delete entire conversations at any time from your chat history

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We share data with third-party vendors who perform services on our behalf. These providers are contractually obligated to protect your information:

• Stripe: Processes payments and manages subscriptions. Stripe handles your payment card information directly and we do not store card details.
• OpenAI: Powers our HerGuide AI assistant. Your chat messages are sent to OpenAI for processing.
• Email Service Provider: Delivers transactional emails such as verification and password reset messages.
• Error Monitoring: We may use services like Sentry to track and fix technical errors. These services receive anonymised error data only.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain and use information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

To delete your account and associated data, please contact us at [email protected]. Upon receiving your request, we will delete your personal information, including your profile, course progress, chat history, and trading activity. Note that payment records processed by Stripe are retained by Stripe in accordance with their policies and legal requirements.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-party analytics and advertising

We use the following services to understand how the site is used and to measure the performance of our ad campaigns. Analytics runs by default to help us improve HerStockAI; advertising and marketing services only run if you consent via the cookie banner. You can change either choice any time on Cookie preferences.

• Google Analytics 4 — operated by Google LLC (USA). Analytics is enabled by default and collects pseudonymous usage data, including identifiers. You can opt out any time on Cookie preferences, after which only anonymous aggregate measurements are collected (Google Consent Mode v2).
• TikTok Events API + Pixel — operated by TikTok Ltd (Singapore and Ireland) and may be processed in the United States. Only active when you have consented to marketing cookies. We share a hashed version of your email address, a pseudonymous user identifier, your IP address, user-agent string, and the TikTok click ID (if you arrived from a TikTok ad).

To request deletion of your personal data from TikTok, use TikTok's data subject request portal. For Google Analytics deletion requests, see Google's deletion guide.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our service
• Improve our service

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our service.

Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: